1. What materials are used in your custom jewelry?
Our jewelry is crafted with the utmost care and precision, using high-quality materials such as 18k gold plating, rose gold, and sterling silver over 304 stainless steel. This ensures durability and resistance to tarnishing and fading, allowing you to enjoy your pieces for years to come.
2. How long does it take to receive a custom order?
Each custom piece is made-to-order and typically takes 9-12 business days to be crafted and shipped. Please note that this is an estimate, and actual delivery times may vary based on the intricacy of the design and order volume.
3. Can I make changes to my order after it's placed?
Once an order is confirmed, it immediately enters our production process. Unfortunately, we cannot accommodate changes to orders once they are submitted. Please double-check your selections before completing your purchase or Contact Us before placing your order with any questions or specifications you may have.
4. Do you offer international shipping?
Yes, we do! We offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. Please check our shipping policy for more details.
5. What if my jewelry arrives damaged or defective?
We take great care to ensure the quality of our products. In the rare event that your item arrives damaged or defective, please contact our customer service at empowerherdynmics@mail.com within 7 days of receiving your order, and we will assist you in resolving the issue.
6. Are your products hypoallergenic?
Our jewelry is crafted with sensitivity in mind. While our materials are generally hypoallergenic, it's essential to be aware of any personal allergies or sensitivities you may have. If you have specific concerns, please reach out to our customer service for more information.
7. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your package's journey to your doorstep.
8. How do I care for my custom jewelry?
To maintain the luster and longevity of your jewelry, we recommend avoiding exposure to harsh chemicals, perfumes, and water. Store your pieces in a cool, dry place when not in use. For detailed care instructions, please refer to the jewelry care guide provided with your order.
9. How can I contact customer service?
For any questions or concerns, please reach out to our customer service team at empowerherdynmics@mail.com. We are here to assist you and ensure your experience with our custom jewelry is exceptional.